Department Values (10 Behaviors)

New Deal Fire / EMS is guided by a set of ethics, values, and philosophies that comprise 10 Behaviors that inform the focus of leadership and organizational behaviors.

1.) Put Community First – Be customer focused. The needs of the community come before our own. Focus on educating citizens, preventing emergencies, and when an emergency occurs mitigating its negative effects.

2.) Practice Safety – Take responsibility for maintaining a safe work environment. Know your environment and promptly report hazards, accidents, and injuries. Needless injury and loss of life are unacceptable.
 

3. ) Act Inclusively – New Deal Fire / EMS  is comprised of people with different personalities and life experiences. Appreciate the differences in others. Encourage coworkers to express opinions and ideas. Treat all internal and external customers with courtesy, politeness, and kindness.
 

4.) Train until you can’t get it wrong – This is the difference between an amateur and a professional. As professional emergency service providers, master the skills necessary to protect the community. Decisions affect the outcomes; Training affects those decisions.
 

5.) Honesty (Be Truthful) – Trust is earned not given. Being truthful, even when mistakes are made, leads to trust and admiration. Honesty is the fastest way to prevent a mistake from turning into a failure.

6.) Make Fact-based Decisions – It is easy to let emotions cloud judgment. Make logical decisions and use your experience and education to gather facts.
 

7.) Integrity (Do the right thing even when no one is looking) – Integrity is the most valuable and respected quality of leadership. Simply doing the right thing can affect those we serve in a positive way. Strive to be a positive representation of the Department, City, and Fire Service.
 

8.) Commitment (Support Organizational Goals and Objectives) – As a team, work together toward a common vision and direct individual accomplishments toward organizational objectives. This is what leads to uncommon results.
 

9.) Lead by Example – Nothing speaks like results. To build the kind of credibility that connects with people, deliver results before delivering a message. Get out and do what you advise others to do. Communicate from experience.
 

10.) Be Responsive and Accountable – Do it right and do it right now. Always act with a sense of urgency, with clear focus on the needs of those you serve. Perform assigned tasks to the fullest and never expect others to do your jobs. Take ownership of your actions.